Refund Policy

Last updated: 01/10/2024

At Vesskart, operated by SHAILESH YADAV, we want you to be completely satisfied with your purchase. If for any reason you find defects in the product you’ve received, we offer a hassle-free refund process. Please review our refund policy below.

1. Refund Eligibility

We offer refunds for items that are found to be defective or damaged upon delivery. To be eligible for a refund, the following conditions must be met:

  • The product must be returned within 7 days from the date of delivery.
  • The product must be in its original packaging with all labels, tags, and accessories included.
  • Proof of purchase (order number, receipt, or invoice) is required for all refunds.
  • The defect must be verifiable through photographs or other supporting evidence.

Please note that items damaged due to misuse, negligence, or wear and tear will not be eligible for a refund.

2. Process for Requesting a Refund

Step 1: Contact Us

To initiate a refund, please contact our customer support team within 7 days of receiving the product. You can reach us at:

Be sure to provide the following information:

  • Order number
  • Description of the defect
  • Supporting evidence (photographs of the defective product)

Step 2: Return Authorization

Once your refund request is reviewed, we will provide you with instructions on how to return the product. Unauthorized returns will not be accepted, so please wait for our confirmation.

Step 3: Return the Product

Please return the product in its original condition and packaging. The cost of return shipping will be covered by us if the product is found to be defective. We will provide further instructions for the return shipping process during the refund authorization stage.

Step 4: Refund Processing

Once we have received and inspected the returned product, we will notify you via email or phone. If your refund is approved, a refund will be issued to your original payment method within 7-10 business days.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Perishable goods
  • Personal care products (such as cosmetics or hygiene products) once opened

4. Exchange Policy

If you prefer to exchange your defective product for a replacement rather than request a refund, please let us know when you contact our support team. Exchanges are subject to product availability, and we will process them as quickly as possible.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please take the following steps:

  1. Check with your bank or credit card provider, as there might be a delay in processing.
  2. Contact our customer support team at customer-support@vesskart.com or +91 93157 41085, and we will be happy to assist you.

Thank you for choosing Vesskart, operated by SHAILESH YADAV. We strive to ensure that every customer is satisfied with their purchase, and we are here to assist you with any concerns.